Return/Refund Policy

If a Customer is dissatisfied with their product, Boulder Longevity Institute (BLI) will refund the full purchase price of any order that was placed directly with BLI (less shipping charges) within 30 days of receipt (see "Return Merchandise Authorization"). To obtain a replacement product from Waiora, you must send us a copy of the completed Retail Sales Receipt and written explanation for the requested item. Upon receipt, Waiora will issue a Return Merchandise Authorization (RMA) number to return the unused portion of the product to Waiora for exchange (see "Return Merchandise Authorization").

Return Merchandise Authorization

Any product being returned to BLI must include a Return Merchandise Authorization (RMA) Number issued by BLI  customer support. The RMA issued will be valid for 30 days. Only authorized returns that bear the appropriate RMA number will be honored. We will not honor or be responsible for any unauthorized return.

Return Shipping

Any and all shipping or courier costs for the return of products will be the sole responsibility of the Customer. It is recommended that a reliable, traceable, and insurable courier be used for shipping. Should the package contain damaged product (therefore rendering them non-resalable) tBLI will reject the return.

Non-refundable Items

Opened products, services, diagnostic labs, and discontinued products are not refundable. BLI will not honor product refund requests made after 30 days of receipt of any given order. Refusal to accept shipment is not considered an acceptable form of return.

When the above procedure has been completed and the return has been verified, a refund for the purchase will be issued in the original form of payment within 30 days.  Please call BLI at 1-303-443-0848 for more information, or email us bli@boulderlongevity.com.